Help

MEMBERSHIP AND REGISTRATION
How do I become a member?
Why should I become a member of Delia Online?
How do I sign in?
Why do I need to sign out?
How do I change my password or e-mail address?
What should I do if I have forgotten my password?
How do I remove myself from the mailing list to receive newsletters and other emails?
What will you do with my Membership details?

RECIPE BOOK
How do I find a recipe?
How do I add one of Delia's recipes to the Recipe Book?
How can I remove a recipe from my Recipe Book?
How can I see the recipes in my Recipe Book?
How can I print a recipe in my Recipe Book?

SHOPPING LIST
Where do I find the Shopping List?
How can I make a Shopping List?
How can I replace my Shopping List with a new one, or delete one of the recipes featured?
If I don't need all the items on my Shopping List, how do I make changes to the list?
How do I print my Shopping List?
Why do some ingredients appear twice in my Shopping List?

GENERAL QUESTIONS
How can I get the most from Delia Online?
How do I report a problem?

NEWSLETTER
What do I do if I can't open the links?

SEARCH
How can I find a recipe?
I'm not sure what I'm looking for. How can I browse through recipes for ideas?
Why can't I find the recipe I'm looking for?
How can I find an article or feature?
My question hasn't been answered!
What do I do if my problem hasn't been dealt with in this section?

MEMBERSHIP AND REGISTRATION

How do I become a member?

1. Click on 'Not yet a member? View benefits and register here', which appears right at the top of the home page, on the right-hand side.
2. Then fill in your details and click on 'save'.
3. When you have successfully registered, your name should appear on the top left-hand side of the screen.
4. The next time you visit the site you will need to log in with your email address and password at the top of the page, then click on the LOGIN button.

NB If the above doesn't happen, click on the 'contact us' link at the bottom of the page and complete the feedback form and we will try to help you.

Why should I become a member of Delia Online?

1. As a member you will be able to: Enter our online competitions, many of which offer exciting prizes! Please note that, for legal reasons, our competitions are not open to overseas users.
2. Use the personal Recipe Book and Shopping List.
3. Access our Messageboards (click on the 'Community' link on the left-hand side of the home page to do this).
4. Be eligible for exclusive giveaways and member offers in our fortnightly newsletter (when registering make sure you tick the box to receive this - it won't come to you automatically!)
5. Add your comments to Talking Point, our occasional forum for debate on a subject.
6. Enjoy regular paid-for content. This is online (not a book) and will feature seasonal events, such as Christmas, as well as menus etc.
7. In addition, you will receive our regular e-mail newsletter. (If you don't want to receive this, you can tick the appropriate box at the bottom of the membership registration form and you will still receive all the other benefits of being a member of Delia Online.)

How do I sign in?

1. Fill in your e-mail address and password in the boxes right at the top of the page, on the left-hand side.
2. Click on the 'LOGIN' button.
3. Your name will now appear as 'Welcome back ....' at the top of the page.

NB If the above doesn't happen, click on the 'contact us' link at the bottom of the page and complete the feedback form and we will try to help you.

Why do I need to sign out?

Signing out prevents anyone from having access to your e-mail address. This could be a problem if you share your computer with anyone else. In most cases, simply closing your browser window will sign you out, but if it doesn't, clicking the 'sign out' button will ensure that your privacy remains intact.

How do I change my password or e-mail address?

1. Sign in to the site as usual, then click on 'My membership details' at the top left of your screen (underneath My Recipe Book and My Shopping List).
2. Make any changes to the e-mail address or password that you need to by clicking on the 'edit my details' button. Don't forget to click on the 'save' button to save these changes!
3. Make sure that you fill in all the boxes marked with an asterisk (*), otherwise you may have to fill in the boxes again.

What should I do if I have forgotten my password?

Click on the 'Forgotten your password?' link at the top right-hand side of the screen. Type in your email address and click on 'reset'. You will receive a randomly generated email in your inbox. Copy and paste this new email in the 'password' box to log in.

NB If the above doesn't happen, click on the 'contact us' link at the bottom of the page and complete the feedback form and we will try to help you.

How do I remove myself from the mailing list to receive newsletters and other emails?

1. Click on 'My membership details' at the top left of your screen (underneath My Recipe Book and My Shopping List).
2. Enter your password in the box provided, then remove the tick from the appropriate box at the bottom of the form.
3. Click on 'save' to save these changes.

What will you do with my Membership details?

At Delia Online, we are committed to protecting your privacy. This means that we will not distribute, sell or rent your name or personal information to any third party without your permission. We may share non-personal, non-individual information in aggregate form with our marketing partners for research purposes. In other words, we will not tell our marketing partners that you visited a certain page at the site, but we may tell them how many visitors visited that page.

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RECIPE BOOK

How do I find a recipe?

1. Search for a recipe using the 'Search' box on the left-hand side of your screen or click on 'Recipes' (on the left of your screen), then 'Find a Recipe'.
2. Browse for a recipe using the 'Previous Recipes of the Day' link on the home page or, for more recipe ideas, click on 'Recipes' and then 'Recipe Selections'.

How do I add one of Delia's recipes to the Recipe Book?

1. Once you have chosen one of Delia's recipes, open it and click on the 'Add to recipe book' button at the bottom of the screen.
2. Having done this, when you click on the 'My Recipe Book' button at the top-left of the screen, you will see that this recipe has been added to your Recipe Book.
3. Recipes will be listed in the order in which you have added them, with the most recent one at the top.
4. You can add as many recipes to 'My Recipe Book' as you like.

How can I remove a recipe from my Recipe Book?

1. Click on 'My Recipe Book' at the top left side of your screen.
2. Tick the box next to the recipe(s) that you want to remove and click on the 'Remove selected recipes' button at the bottom of the screen.
3. Click on 'Remove all recipes' to clear your Recipe Book.

How can I see the recipes in my Recipe Book?

1. Make sure that you have signed into the site.
2. Click on the 'My Recipe Book' link at the top left of the screen.
3. You can choose to see only one section of your Recipe Book by using the categories list at the top of the page.

How can I print a recipe in my Recipe Book?

1. Open up the recipe and click on the 'print this page' button at the bottom of the recipe.

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SHOPPING LIST

Where do I find the Shopping List?

You can find the Shopping List from any part of the site by clicking on the 'My Shopping List' button at the top left of the screen.

How can I make a Shopping List?

1. Open one of Delia's recipes.
2. Click on the 'Add to shopping list' button at the bottom of the page.
3. The ingredients for this recipe have now been added to your Shopping List. Click on the 'My Shopping List' link at the top left of the screen to view your Shopping List.
4. You can add as many recipes as you like to your Shopping List.
5. Search for more recipes using the search box on the left-hand side of your screen or click on 'Recipes' (just below it), then 'Find a Recipe'.

How can I replace my Shopping List with a new one, or delete one of the recipes featured?

1. Open up your Shopping List by clicking on the 'My Shopping List' link at the top left of the screen.
2. Click on the 'Remove all items' button at the bottom of the screen.
3. To remove all the ingredients for a particular recipe from My Shopping List, click on 'recipe' at the top of the screen, tick the box next to the unwanted recipe and then click on 'Remove selected items'.

If I don't need all the items on my Shopping List, how do I make changes to the list?

1. Next to each ingredient is a tick box. If you already have one or more of the ingredients in the list, then tick each relevant box.
2. Then click on the 'Remove selected items' button at the bottom of the screen.

How do I print my Shopping List?

1. When your list is complete, print it out as you would print any other page on the site.

Why do some ingredients appear twice in my Shopping List?

1. If an ingredient is used more than once in the recipe, it will appear more than once in the Shopping List.
2. If you add more than one recipe and, for example, butter features in each one, butter will be listed twice, with each relevant quantity.

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GENERAL QUESTIONS

How can I get the most from Delia Online?

1. The best way to search for recipes is to use our specially designed 'Find a Recipe' page. You can find it in the Recipe channel.
2. If you're in a hurry, though, just type the name of what you're looking for into the search box on the left-hand side of any page on the site.
3. You can find recipe ideas on the Recipe Selections page in the Recipe channel.

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How do I report a problem?

1. Click on the 'contact us' link at the bottom of the screen.
2. Fill in the form and describe what the problem is in as much detail as possible.
3. Try to include the following things:
   1. If an error message appears, copy and paste it into the form.
   2. Tell us exactly what you did just before you encountered a problem.
   3. Tell us what page it is on and, if possible, send us the address of the page (copy the address from the address box of your browser and paste it into the e-mail).
   4. Tell us if you are using a Mac or a PC.
   5. Tell us which operating system you are using (for example Windows 98, Mac OS 9).
   6. Tell us which browser you are using and, if possible, which version (for example, Internet Explorer 5.1, Netscape 6).

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NEWSLETTER

What do I do if I can't open the links?

Click on the 'contact us' link at the bottom of the screen.

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SEARCH

How can I find a recipe?

1. The best way to search for recipes is to use our specially designed search. You can find it by clicking on 'Recipes' and then 'Find a Recipe'.
2. You can also use the search box on the left-hand side of the site.
3. Type the name of what you're looking for into the search box. Try to use as few words as possible and watch out for your spelling!

I'm not sure what I'm looking for. How can I browse through recipes for ideas?

1. See what Delia has chosen for her Menu of the Month.
2. Check our editor's Recipe Selections.
3. Find out what's In Season.
4. Browse through all the recipes we have selected as Recipe of the Day.

Why can't I find the recipe I'm looking for?

1. Check your spelling. Misspelled words won't find a match.
2. Use keywords that might be in the title or are a main ingredient in the recipe.
3. Your search might be too specific. Try using fewer words.

How can I find an article or feature?

1. Go to the search box on the left-hand side of any page on the site.
2. Type in one or two words that describe what you want to find. (Remember that the more words you type in here, the fewer results you will get and you may not find what you are looking for.)
3. Look at the box on the right-hand side of the screen ('Narrow your search'). This will help you find what you are looking for.

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My question hasn't been answered!
What do I do if my problem hasn't been dealt with in this section?

Click on the 'contact us' link at the bottom of the screen and we will get back to you as soon as possible.

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