Kindle battery draining

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Kindle battery draining

Has anyone who has a Kindle and a cover had problems with the battery draining really quickly?

My husband did with his and he emailed Amazon at the weekend, they rang him this morning and apparently there is a problem with some of the covers, he had the ordinary one that was about £26 or so. They have sent him a new one, with a light. I think there is a problem with the metal tags inside the cover which are acting as a sort of conduit and draining the battery.

Anyway, if anyone else is having the same problem this might be useful info.



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JAMES

Kindle Cover.

Thats right Knorr.

Amazon have withdrawn the unlit cover for now, apparently the metal hooks were slightly too long and cause it to drain the battery. I don't understand that but thats what amazon said.

I don't like the lighted cover, so my amazon account is £50.99 in credit at the moment, which is the cost of the lighted cover.

They have a blanket policy of no argument refunds, plus credit to get the lighted cover even though it was (apparently) only one batch that had the issue.

x

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sam from worthing

Kindle poorly battery

wow aren't amazon good, i have never yet had to have cause to cpmplain to amazon - i didn;t realise they were so good. what marvellous customer service.

They sound just as good as Lakelands.

I am sooooooooo tempted to get one of these, i have read esp on here so many good tings about them - i still have a little problem with the price, but i can so see the benefits of long term ownership.

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JAMES

Kindle Cover.

You cal always have a fiddle with mine when I see you next, Sammy.

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LesleyS

Kindle Battery

Not directly relevant,but I have just purchased a Sony eReader - very pleased with it (and it's lighted cover!)

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Liz from Cumbria

Amazon's customer service

I can concur with James as to Amazon's amazing customer service. I had a problem with my kindle on the first day it was delivered and went onto the Amazon site and used the "call me" button. I was called back by Amazon within seconds (literally) of inputting my phone number. Was sent, via email a return slip, and was told a new kindle would be with me in a couple of days and my current faulty one would be picked up by courier. It was and the new one did arrive within two days. No further problems have been experienced and Amazon followed up to ask if everything was ok. I'm very impressed with their customer service and agree that they and Lakeland lead the pack - mind you, I'm speaking from experience here so may be maligning others' who have equally good customer service.

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JAMES

Kindle.

Sam, I've only had a couple of problems with amazon over the years, but I started using them before they even started out in the UK, and everything was shipped from the States.

Always very keen to help, kindle users also have a dedicated team instead of the usual, so the staff understand any tech issues.

I bought Mum a tv with dvd player built in for the kitchen, and it packed up 10 days after the warranty expired.

I only phoned amazon to find out if they knew how I could get it repaired as some manufacturers offer that sort of service, some don't.

Well the lady didn't know and then said, "I can't send you a new one, we don't do it anymore, but I can put a refund on your card for it if thats ok with you?"

OF COURSE IT WAS OK WITH ME! Ha ha ha ha!

There is no way they were legally obliged to do that, it was just brilliant. I got the money back, and added a few more quid to get Mum a better quality one instead of the cheapest and its about 5 yrs old now, still going strong in the kitchen.

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JAMES

Kindle.

"Not directly relevant,but I have just purchased a Sony eReader - very pleased with it (and it's lighted cover!)"

How are you finding it Lesley?

Im a total Kindle fan myself, but Im told the Sony ones are also very good.

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